Welcome back

Sign in to your Missed Call Agent dashboard

Incorrect email or password. Please try again.

Forgot password?

Missed Call Agent
—
Calls Handled
—
Appointments Booked
—
Awaiting Callback
—
Total Customers
Upcoming Appointments
Loading…
Recent Callbacks
Loading…
📅 Your Weekly Availability
Hours: to
Echo only books appointments within these hours and on open days.
Appointments
Loading…

—
Scheduled
—
Completed
—
Pending
Sun
Mon
Tue
Wed
Thu
Fri
Sat
Today's Schedule
Enable Callback Offers
When on, Echo offers callers a callback during your windows — and, if you set an emergency window below, triages urgent calls into it.
Total Today
—
Booked a Callback
—
Callbacks to Make
Emergencies first, then regular callbacks — oldest at the top.
No pending callbacks.
Missed Calls

Customers

🔍
← Back to Customers
—
—

Contact Info

—
—
—
—
—
—

Emergency Contact

—
—

Account

—
—
—
VIP Customer
Starred in the customer list
Internal Flag
Marks customer for attention

Billing Summary

$0.00
Saved!

Welcome to your preview, !

This is what your dashboard would look like once you're live.
Your AI receptionist handles missed calls automatically — here's where you'd manage everything.

Your upcoming call
—
Join Google Meet →

What you'd see today (demo)

Callbacks scheduled3
Urgent cases1
Completed today2
Missed calls recovered3
AI conversations this week11

How it works for you

A patient calls, no answerAI texts them
AI triages reason + urgencyAutomatic
Callback window bookedAutomatic
Shows up in dashboardRight here
Google review sent after visitAutomatic

Prospects

Business
Call Booked
Type
Status
Source

Calendar

Sun
Mon
Tue
Wed
Thu
Fri
Sat
Booked by you Booked by Echo No-show

Select a day

Click a day to see what's scheduled.

Settings

Google Review Requests

After each appointment finishes, your AI receptionist automatically texts the customer a friendly message asking for a Google review. Paste your Google Reviews link below to enable it.

Share address in Echo's booking confirmation

To find your link: Google your business → click "Reviews" → "Get more reviews" → copy the link. Leave blank to disable review requests.

Break Times

Block daily recurring time windows from bookings — lunch, dinner, or any break you need.

Enable break times

Phone Forwarding & Ring Time

This sets your phone so a call only goes to Echo when you don't answer — your phone still rings first. Pick your carrier for the exact code, then dial it in your Phone app.

Dial this, then press call:
*61*[YOUR ECHO NUMBER]**20#

You'll hear a confirmation tone or see “Setting activated.” The 20 = rings for ~20 seconds before forwarding. You can use any value from 5 to 30 (30 is the carrier maximum).

Turn off later: #61# Check what's set: *#61#
On an iPhone?
Dial the code above in the Phone app — that's all.
⚠️ Don't use Settings → Phone → Call Forwarding. That switch forwards every call, so your phone stops ringing entirely. The dial code forwards only the calls you miss — use the code, not the switch.
On an Android?
The code above works. If your dialer rejects it, add a second star: **61*[YOUR ECHO NUMBER]**20#, or set it in the menu: Phone app → ⋮ → Settings → Call forwarding → Forward when unanswered → enter your Echo number → Enable. (Samsung: Phone → Settings → Supplementary Services → Call forwarding.)
Two SIMs / eSIM on this phone?
When you dial the code your phone asks which line to use — pick your business line. Setting it on the wrong line is the most common “I set it but it didn't work.”
Advanced — forward ALL calls (rarely what you want)
⚠️ This makes your phone stop ringing completely — every call goes straight to Echo. Only choose it if you never answer this line yourself.
Forward all: *21*[YOUR ECHO NUMBER]# · Turn off: ##21# · Reset every forwarding rule: ##002#
Landline, home phone & VoIP

Unlike a cell phone, most home/office lines can't be set to “forward only unanswered calls” with a code you dial yourself — and the one code that works everywhere (*72) forwards every call. So the reliable path is to have your provider set it up.

⚠️ Don't dial *72. On Canadian home phones *72 forwards every call and your phone stops ringing entirely — the opposite of what you want.
The reliable way (any provider): call your phone company and ask them to forward your unanswered calls — say “Call Forward No Answer, not forward-all” — to [YOUR ECHO NUMBER]. It's a free feature and takes a few minutes.
TELUS home phone
TELUS's no-answer code is *92 (on) / *93 (off) — but on residential lines it usually forwards to your voicemail, not an outside number. Call TELUS and ask them to point no-answer forwarding to [YOUR ECHO NUMBER].
Rogers / Shaw Home Phone
Rogers/Shaw has no dial code for no-answer forwarding — *72 is forward-all only. Call Rogers and ask them to set up conditional (no-answer) forwarding to [YOUR ECHO NUMBER].
Bell / Bell Aliant home phone
On a Bell business line the no-answer code is *92 (on) / *93 (off). On Bell residential the home-phone codes only do forward-all, so call Bell and ask them to forward unanswered calls to [YOUR ECHO NUMBER]. (Ignore *94/*95 — those aren't call forwarding.)
RingCentral
Admin portal → Users → your extension → Call Handling & Forwarding → Missed Calls → “Forward to external number” → [YOUR ECHO NUMBER]. Don't use “Forward all calls” — it overrides everything and forwards every call.
Vonage
Admin Portal → Phone System → Extensions → (edit) → Call Forwarding → No Answer → set the ring time and enter [YOUR ECHO NUMBER].
8x8
Admin Console → Users → (edit) → Call Forwarding Rules → forward unanswered calls to [YOUR ECHO NUMBER]. Put this rule directly under “Forward All Calls” — if it's ordered wrong, unanswered calls drop into voicemail instead.
Ooma
Ooma Office: in Ooma Office Manager, set a Ring Group (or Virtual Receptionist) to forward to [YOUR ECHO NUMBER] when no one answers. Sending a group to an outside number may require Office Pro / Pro Plus. (Residential Ooma is more limited — ask Ooma support.)
Google Voice
Google Voice can't forward unanswered calls to an outside number — missed calls go to Google Voice's own voicemail, and adding Echo as a “linked phone” makes it ring on every call. To use Echo, either port your Google Voice number to a provider that supports no-answer forwarding (RingCentral, Vonage, 8x8, Ooma Office), or forward all your Google Voice calls to Echo and let Echo answer.
Other VoIP / PBX / hunt group
Find Call Handling / Forwarding → No Answer (or overflow) in your portal and send unanswered calls to [YOUR ECHO NUMBER] after ~20–30 seconds. On a PBX or hunt group, add [YOUR ECHO NUMBER] as the overflow / final destination.

Not sure what you have? Check your monthly bill or call the number on it — any provider can turn on no-answer forwarding for you.

⭐ Prove it works — a 60-second test (don't skip this):
  1. Grab a different phone — a friend's, a staff member's — not your business phone.
  2. Call your business number from it, and let it ring — don't answer, like a real missed call.
  3. Within a minute you should get a text back from Echo on the phone you called from. That's Echo working. ✅

Your phone rang, went unanswered, but no text came? Your forwarding is fine — that part's on our side. Contact support and we'll sort it.
It went to your old voicemail? The code didn't take — re-dial it, checking every digit of your Echo number.

Cancellation Auto-Fill ADD-ON

When a customer cancels, Echo automatically texts your opted-in waitlist and upcoming bookings to fill the empty slot. You're charged $2 only when a slot is actually filled — this covers the AI and per-text carrier cost of contacting your list. Empty attempts are never charged. The $2 fills appear on your next monthly invoice.

Auto-fill cancellations
Echo contacts your list to fill empty slots
Your waitlist: — opted-in customers
This month: 0 fills · $0 billed

Call Availability

Set which days and hours leads can book a sales call with you. These slots appear on your public booking page.

Appointment Types

These are the types of appointments you offer. Click any row to edit.

Echo quotes prices
When on, Echo mentions the price when presenting services. Off = prices stay internal only.

Change Password

Admin

ACTIVE CLIENTS
—
MRR
—
ECHO CALLS (30D)
—
FAILED PAYMENTS
—
MRR over time
Monthly recurring revenue
MRR trend.
Plan breakdown
Clients by tier
Plan breakdown.
Full System Full Booking Booking Link
Echo calls — last 14 days
Across all clients
Echo calls.
Client growth
Cumulative signups
Client growth.
Clients
Loading...
Failed Payments
Loading...
System Status
SCHEDULER
Running (15 min)
GHOST BUSTER
Active
STRIPE WEBHOOKS
Checking...

Customize

Tell us your business type and set up your appointment menu. The AI receptionist uses these to present the right options to callers and fill your calendar efficiently.

Business Type

Appointment Types

Add every type of appointment you offer and how long each one takes. The AI receptionist presents these options to callers when booking.

Add an appointment type:

$

Changes save immediately. The AI receptionist updates in real time.

Availability & Booking Hours

Set your regular weekly hours and how far out clients can book. Override specific dates for holidays or one-off schedule changes.

Adds travel or prep time after each appointment so slots don't overlap.

Weekly hours

Date overrides

Block a day, add a holiday, or set different hours for specific dates.