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Complete the two steps below to activate Echo, then head to your dashboard.
Echo needs access to your Google Calendar so it can check your availability and book appointments directly into open slots — without ever double-booking you.
Connect your Google Calendar so Echo can import your existing appointments directly into your Missed Call Agent dashboard — everything in one place from day one. Echo never adds, edits, or deletes anything in your calendar.
This sets your phone so a call only goes to Echo when you don't answer — your phone still rings first. Pick your carrier for the exact code, then dial it in your Phone app.
*61*[YOUR ECHO NUMBER]**20#
You'll hear a confirmation tone or see “Setting activated.” The 20 = rings for ~20 seconds before forwarding. You can use any value from 5 to 30 (30 is the carrier maximum).
#61#
Check what's set: *#61#
**61*[YOUR ECHO NUMBER]**20#,
or set it in the menu: Phone app → ⋮ → Settings → Call forwarding → Forward when unanswered
→ enter your Echo number → Enable. (Samsung: Phone → Settings → Supplementary Services → Call forwarding.)
*21*[YOUR ECHO NUMBER]# · Turn off: ##21#
· Reset every forwarding rule: ##002#Unlike a cell phone, most home/office lines can't be set to “forward only
unanswered calls” with a code you dial yourself — and the one code that works everywhere (*72) forwards
every call. So the reliable path is to have your provider set it up.
*72. On Canadian home phones
*72 forwards every call and your phone stops ringing entirely — the opposite of what you want.[YOUR ECHO NUMBER]. It's a free feature and takes a few minutes.
*92 (on) / *93 (off) — but on residential lines it usually forwards to
your voicemail, not an outside number. Call TELUS and ask them to point no-answer forwarding to
[YOUR ECHO NUMBER].*72 is forward-all only.
Call Rogers and ask them to set up conditional (no-answer) forwarding to [YOUR ECHO NUMBER].*92 (on) / *93 (off). On Bell
residential the home-phone codes only do forward-all, so call Bell and ask them to forward unanswered
calls to [YOUR ECHO NUMBER]. (Ignore *94/*95 — those aren't call forwarding.)[YOUR ECHO NUMBER]. Don't use “Forward all calls” — it overrides everything and
forwards every call.[YOUR ECHO NUMBER].[YOUR ECHO NUMBER]. Put this rule directly under “Forward All Calls” — if it's ordered
wrong, unanswered calls drop into voicemail instead.[YOUR ECHO NUMBER] when no one answers. Sending a group to an outside number may require Office
Pro / Pro Plus. (Residential Ooma is more limited — ask Ooma support.)[YOUR ECHO NUMBER] after ~20–30 seconds. On a PBX or hunt group, add [YOUR ECHO NUMBER] as the
overflow / final destination.Not sure what you have? Check your monthly bill or call the number on it — any provider can turn on no-answer forwarding for you.
Your phone rang, went unanswered, but no text came? Your forwarding is fine — that part's on our
side. Contact support and we'll sort it.
It went to your old voicemail? The code didn't take — re-dial it, checking every digit of your Echo number.